Shipping policy
We want your shopping experience to be smooth and clear from start to finish. Below you will find answers to the most common shipping questions. By placing an order, you agree to these terms.
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**Q: Do you offer free shipping?**
Yes. Every order at PralineHome ships for free – there is no minimum purchase amount and no hidden handling fees. At this time we only provide standard delivery; expedited or express options are not available.
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**Q: How long does order processing take?**
We usually pack and hand over your order to the carrier within 1 to 3 business days after payment is confirmed. During peak seasons or large sales events, processing may take a little longer. If we expect a notable delay, we will send you an email update.
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**Q: When will my package arrive?**
Delivery times are counted from the day your order leaves our warehouse, not from the order date. Estimated timeframes are:
- For destinations within the United States: approximately 10 to 17 business days.
- For international destinations: approximately 17 to 23 business days.
These are typical estimates. Actual delivery can be influenced by customs clearance, weather, carrier route changes, or local holidays – please plan accordingly if you have a tight schedule.
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**Q: Can I track my shipment?**
Absolutely. Once your order is dispatched, we send a tracking number to the email address you provided. You can use that number on the carrier’s website to follow your parcel in real time. If you do not receive tracking information within 3 business days after dispatch, please check your spam folder first. If it is still missing, contact us and we will resend it.
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**Q: What about customs and duties for international orders?**
For shipments going outside the USA, your package may be subject to import duties, taxes, or customs clearance fees when it arrives. These charges are the recipient’s responsibility – we cannot predict or pay them on your behalf. Please check with your local customs office before ordering. Also, customs processing may add extra delays that are beyond our control.
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**Q: What if I provided an incorrect shipping address?**
You are responsible for entering a complete and accurate address (including street, city, postal code, and phone number). If your parcel is returned to us due to an address error, we will contact you to confirm a new address – a reshipping fee may apply. If your order has not yet been processed, we may be able to update the address; contact us as soon as possible.
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**Q: What happens if my package is damaged, lost, or stuck in transit?**
- Upon delivery, inspect the outer packaging. If you see significant damage, you may refuse the parcel or take clear photos. Report any damage within 7 days with your order number and photos – we will help you file a claim with the carrier.
- If tracking shows no updates for more than 5 consecutive business days, email us and we will investigate with the shipping provider.
- If your order is confirmed lost, we will offer either a replacement or a full refund, whichever you prefer.
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**Q: How can I get in touch with you about shipping?**
For any shipping‑related questions, please reach out to our support team at:
**info@pralinehome.shop**
We reply to all messages within 24 hours (weekends and holidays may cause slight delays).
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PralineHome reserves the right to update this shipping policy at any time. The latest version will always be posted on this page.